Frequently Asked Questions

QDo you offer free shipping for your products?

A:Yes ,all our products are free of charge, so you don't have to pay extra!

Q:Where is the product shipped from?

A:Generally, no special circumstances, the default is to ship from China, if you are in urgent, please contact us to choose to help you ship from the United States

Q:Urgent, do I need to pay extra for changing the place of shipment?

A:No, not unless you choose to specify express

Q:Can I return it if I am not satisfied after receiving it ?

A: Sure ,If you are not satisfied after receiving it, you can contact our customer service team to return and exchange it for you within 7 days

Q:What should I do if I find it damaged after receiving it ?

A:Please contact our customer service team ASAP. After checking the situation, we will ship new products to you

Q:What should I do if I haven't received a reply from the customer service?

A:Don't worry ! Please contact us if you have any questions by

 letour9228@gmail.com  or  Store online real-time chat message(chat with us )

we'll reply to you within 24 hours on working days.

Q: Which payment methods do you accept?

A:Paypal & Mastercard & Visa & American express

Q: How do I use a coupon?

A:It is automatically discounted when you add to the shopping cart and meet the criteria to check out

Q:Which Logistics/express delivery do you aceppt ?

A:Different express delivery according to different products! 

Q:Can I buy your products on amazon?

A: Sure ! 

  1. You can search the letour market directly from Amazon or click Buy on Amazon button(Support some products !!)
  2. Please check the link :https://amzn.to/38KhV6w